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AGLS Service Vocabulary Encoding Scheme

Namespace: http://www.agls.gov.au/agls/terms/

Term URI: http://www.agls.gov.au/agls/terms/agls-service

HTML/XHTML scheme syntax: AGLSTERMS.agls-service

XML/RDF scheme syntax: aglsterms:agls-service

The serviceType property provides information about service types when a resource is a service. The AGLS Service Vocabulary Encoding Scheme is a controlled list of terms for providing service type values in AGLS metadata records.

This list describes the logical form of the service and is not governed by the format of the service. Service types described may be online or offline.

This list is not exhaustive and the AGLS Maintenance Agency invites suggestions for additions.

Service type Scope
applications The resource allows clients to make formal written requests of a general nature, which cannot be more specifically described by another term from the agls-service list. For some types of applications (eg, ‘grants’) a more specific service type may be listed.
benefits and entitlements The resource allows clients to apply for payments, allowances or concessions to which he/she has a right, usually as a result of personal circumstance (eg, unemployment, age, family benefits). See also ‘claims’ and ‘grants’. For other aspects of benefits and entitlements, use another service type from the list where available (eg, ‘complaints and appeals’, ‘enquiries’, ‘financial’).
bills, rates and levies The resource allows clients to pay accounts, taxes or other charges. See also ‘orders and purchases’ and ‘infringements and fines’. For other aspects of bills, rates and levies, use another service type from the list where available (eg, ‘complaints and appeals’, ‘enquiries’, ‘refunds’).
bonds The resource allows clients to pay sums of money, to be held in trust and paid in default of an agreement, contract or obligation. For other aspects of bonds, use another service type from the list where available (eg, ‘complaints and appeals’, ‘enquiries’, ‘refunds’).
bookings and reservations The resource allows clients to make (or cancel) engagements or secure places or objects in advance, for use at a later date. See also ‘enrolments’.
business advisory The resource allows clients to make formal requests for professional advice on business matters, such as enquiries on the setting up of a small business.
certificates The resource allows clients to request formal written statements of fact, endorsement or accreditation (eg, educational qualification, statement of attainment, birth certificate, certificate of registration). See also ‘licences and permits’ and ‘registrations’.
claims The resource allows clients to make assertions or demands for the recognition of a right or due, usually in response to an event or activity (eg, title, insurance, taxation, compensation claims). See also ‘benefits and entitlements’, ‘complaints and appeals’ and ‘refunds’.
communications forum The resource is a setting designed exclusively for interactive involvement with one or more users (eg, chat services, listservs, virtual reality, multimedia learning objects).
complaints and appeals The resource allows clients to submit formal expressions of discontent, grievance or alleged offences. Includes requests for review of a decision or settlement. See also ‘claims’ and ‘lodgements’.
data exchange The resource allows clients to undertake electronic reporting, transfer or sharing of information.
enquiries The resource allows clients to submit questions and requests for advice and information. For some types of enquiries (eg, ‘business advisory’) a more specific service type may be listed.
enrolments The resource allows clients to register in a scheme or program for a conference or course of study etc.
financial The resource allows clients to undertake transactions relating to money or commercial matters. For some types of financial services (eg, ‘bills, rates and levies’) a more specific service type may be listed.
grants The resource allows clients to apply for sums of money or other resources bestowed upon approved individuals or institutions. Includes scholarships, endowments, awards and similar types of funding. For other aspects of grants, use another service type from the list where available (eg, ‘complaints and appeals’, ‘enquiries’).
infringements and fines The resource allows clients to pay charges and other penalties imposed for breaches or violations of obligations, laws and other codes. For other aspects of infringements and fines, use another service type from the list where available (eg, ‘complaints and appeals’, ‘enquiries’, ‘refunds’).
legal advisory The resource allows clients to make formal requests for professional advice or legal opinions.
licences and permits The resource allows clients to apply for written orders or formal consent to do, or exemption from, an activity (eg, driving a car, owning a dog, tax exemption). Includes authorisations and approvals. For other aspects of licences and permits, use another service type from the list where available (eg, ‘complaints and appeals’, ‘enquiries’, ‘renewals’). See also ‘certificates’ and ‘registrations’.
lodgements The resource allows clients to make formal statements or submissions to a court, tribunal, commission, inquiry or similar body. See also ‘complaints and appeals’.
orders and purchases The resource allows clients to make requests and/or payments for the delivery of goods or services. See also ‘subscriptions’.
refunds The resource allows clients to request reimbursements or compensation for non-supply of goods or services, or for supply of faulty goods or services. See also ‘claims’ and ‘complaints and appeals’.
registrations The resource allows clients to have recorded, acts, occurrences or items (eg, motor vehicles, letters posted, marriages, businesses). For registrations of participants in a scheme, program, conference or course, use ‘enrolments’. For registrations by a board (or similar) authorising an activity, use ‘licences and permits’. For formal statements that prove registration, use ‘certificates’.
renewals The resource allows clients to request that provision of an item or benefit be recommenced, or made effective for an additional period.
subscription The resource allows clients to request the provision of a service for a designated period of time, often in return for payment of a fee (eg, membership of a group, shares, periodicals). See also ‘renewals’.
technical The resource allows clients to access specialised services of a scientific, industrial or mechanical nature, for which a more specific service type is not listed.
tenders The resource allows providers to submit formal offers to supply goods or services with a stated price and terms. Includes bids, offers, proposals and estimates.
testing Services that examine, investigate, analyse or check the performance or capabilities of an individual, object or system using a standardised evaluation procedure.
training Services that provide instruction or practice, designed to impart proficiency or improve efficiency. For other aspects of training, use another service type from the list where available (eg, ‘certificates’, ‘enquiries’, ‘enrolments’).
transactions Any online service and/or assistance that functions as an intermediary between the user and online data or information, for which a more specific service type is not listed.

Examples

HTML


<meta name="DCTERMS.type" scheme="AGLSTERMS.agls-service" content="claims">
<meta name="AGLSTERMS.serviceType" scheme="AGLSTERMS.agls-service" content="enrolments">

XHTML

<meta name="DCTERMS.type" scheme="AGLSTERMS.agls-service" content="claims" />
<meta name="AGLSTERMS.serviceType" scheme="AGLSTERMS.agls-service" content="enrolments" />

XML

<aglsterms:serviceType xsi:type="aglsterms:agls-service">
claims
</aglsterms:serviceType>
<aglsterms:serviceType xsi:type="aglsterms:agls-service">
enrolments
</aglsterms:serviceType>
<aglsterms:serviceType xsi:type="aglsterms:agls-service">
tenders
</aglsterms:serviceType>

RDF

<aglsterms:serviceType>
<rdf:Description>
<dcam:memberOf rdf:resource="aglsterms:agls-service">
<rdf:value>claims</rdf:value>
</rdf:Description>
</aglsterms:serviceType>
<aglsterms:serviceType>
<rdf:Description>
<dcam:memberOf rdf:resource="aglsterms:agls-service">
<rdf:value>enrolments</rdf:value>
</rdf:Description>
</aglsterms:serviceType>
<aglsterms:serviceType>
<rdf:Description>
<dcam:memberOf rdf:resource="aglsterms:agls-service">
<rdf:value>tenders</rdf:value>
</rdf:Description>
</aglsterms:serviceType>